Twisted Willow Studio wellness yoga port alberni
twisted willow studo wellness yoga studio port alberni

Our Studio Policies

ENROLLMENT POLICY: Class sets and workshops hosted with Twisted Willow Studio are registered sets, with small classes to ensure quality instructor with each student. For this reason enrollment is limited and is confirmed on a first come, first served basis. Class Set minimum numbers must be met in order for Class Sets to run, and early enrolment is therefore encouraged. Enrollment is considered confirmed once payment has been received.

PAYMENT POLICY: Enrollment is considered confirmed for any Class Set, Workshop, Retreat, or otherwise when payment has been received in full. Payments must be made within 3days of receiving your electronic invoice, or by session registration cut off (Saturday prior to class sessions beginning) If payment is not received, your request is not considered confirmed, nor will your spot be held. This may cause classes to not run due to low unconfirmed registration. Class Set minimum numbers must be met in order for Class Sets to run. Individuals enrolled will receive an e-mail a minimum 3 days prior indicating chosen classes are running. Refunds are only given to individuals whose Class Sets do not run.

CANCELLATION POLICY: Due to Class Sets being progressive in style, and based on minimum class enrollment, no refunds will be given for classes, courses, events, workshops, retreats or other purchases.

In the case of medical illness, accompanied by a physicians/doctors note, enrolment in a Class Set can be taken at a future date. Cancellation for any Class Set must be made no more then 1week into a set. The number of classes to move to a future Set will be based on the date of written notice given within a set and will be allowed to be taken as make-up classes.

No refunds will be given for workshops, events, or retreats, other than on compassionate grounds. In the case of a class/course/workshop being cancelled by Twisted Willow Studio, a full refund will be offered.

Private and Semi-Private Sessions, Courses, as well as Corporate Sessions require a week’s notice to receive their refund. Anything less than 48 hours notice will only receive a 50% refund. Anything less than 48hrs there will be no refund.

MAKE UP POLICY: Our Instructors work together to offer a Make-Up / Try-It week at Twisted Willow Studio. If you miss classes within a set, you can attend Our Make-Up / Try-It week and attend any class, with any instructor, to make up classes missed. Missed classes within a set cannot be made up in future modules, so students are encouraged to take advantage of a variety of classes during our Make-Up sessions. Please check in with us to reserve a spot in the class of your choosing during our Make-Up sessions as space for these sessions is limited, and enrollment is offered to the public.

Prolonged Illness POLICY: In the case of prolonged illness, Twisted Willow Studio students may request their class credits be put on hold for up to 6 months. This request must be given in a written format, with medical note. This hold will begin from the date of request.

Administration fees may apply.


I recognize that risk of injury or potential health risk may be involved in participating in the above-named program/activity. In submitting my request for registration in this program/activity, I hereby voluntarily assume such risks associated with the participation.

I also, for myself, my heirs, executors, administrators, successors, and assigns, HEREBY RELEASE, WAIVE, WAIVE AND FOREVER DISCHARGE Twisted Willow Studio, and all associates with any of the programs/activities offered by Twisted Willow Studio Ltd., and all their respective agents, employees, visiting, substitute, or sessional teachers, elected and appointed officials, servants, contractors, representatives, successors and assigns OF AND FROM ALL claims, damages, demands, actions, causes of action or demands of any kind, whatsoever and however caused, arising to or to arise by reason of my participation in the program or any of its associated activities.

By submitting my registration, I declare that I have read, understood, and agreed to the Risk Waiver & Consent. I also declare that I have read, understood, and agreed to the Twisted Willow Studio policies.

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